Introduction
General Terms
- ๐ Binding Agreement: Purchase of shore excursions constitutes agreement to additional terms and conditions.
- ๐ Booking Deadline: Shore excursions must be booked online at least 24 hours before sailing.
- ๐ Subject to Change: Excursion details, including times and locations, may change without notice.
- ๐ Meeting Points: Departure times and meeting places are printed on the shore excursion ticket.
- ๐ณ Payment: Full payment is required at the time of booking using secure online credit card processing.
- ๐ Ticket Delivery: Tickets are delivered to the guest's cabin prior to embarkation.
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Booking Process
- ๐ฅ๏ธ Online Booking: Shore excursions can be booked online up to 24 hours before sailing.
- ๐ Pre-Sail Cut-Off: The pre-sail cut-off time is 11:30pm ET the evening prior to the cruise departure.
- ๐ Confirmation: Guests receive instant online confirmation of their order.
- ๐ Documentation: Valid travel documents are required for shore excursions.
- ๐ณ๏ธ Onboard Booking: Remaining inventory is available for booking on the departure day onboard the ship.
- ๐ Browse Options: Guests can browse available shore excursions on the Carnival website.
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Cancellation Policy
- โณ Online Cancellations: Full refunds are issued for cancellations made online before the 24-hour cut-off window.
- ๐ณ Refund Method: Refunds are posted to the original credit card used for payment.
- ๐ณ๏ธ Onboard Cancellations: Subject to a 25% cancellation charge if made onboard.
- ๐ง๏ธ Weather Cancellations: Full refunds are provided for weather-related cancellations.
- ๐ฅ Minimum Participation: Excursions may be canceled if the minimum number of participants is not met.
- ๐ซ Non-Refundable: Cancellations within 24 hours of the excursion are non-refundable.
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Refund Policy
- ๐ณ Full Refunds: Issued for cancellations made before the 24-hour cut-off window.
- โณ Processing Time: Refunds may take 7-10 business days to post to the account.
- ๐ณ๏ธ Onboard Refunds: Refunds for onboard cancellations are applied to the Sail & Sign account.
- ๐ Cruise Cancellation: Full refunds are issued if the cruise booking is canceled before the cut-off window.
- ๐ฅ Contact Person: If the designated contact person cancels, a new contact must be assigned to retain the order.
- ๐ต Shipboard Credit: Refunds onboard are given as shipboard credit, which is refunded via check if not used.
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Excursion Changes
- ๐ Changes Allowed: Changes can be made online before the 24-hour cut-off window.
- ๐ณ๏ธ Onboard Changes: Must be approved by the Shore Excursion Manager once onboard.
- ๐ Itinerary Changes: Excursion details may change due to unforeseen circumstances.
- ๐ Meeting Points: Changes in departure times and meeting places will be printed on the ticket.
- ๐ฅ Minimum Participation: Excursions may be canceled or modified if the minimum number of participants is not met.
- ๐ง๏ธ Weather Adjustments: Excursions may be adjusted or canceled due to weather conditions.
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Special Requirements
- ๐ Documentation: Valid travel documents are required for shore excursions.
- ๐ถ Age Restrictions: Some excursions have age, health, weight, and height restrictions.
- ๐ณ๏ธ Safety: Tour operators and Carnival can require individuals to withdraw from excursions for safety reasons.
- ๐ Helicopter Policy: Guests over 250 lbs must purchase 1.5 tickets for helicopter excursions.
- ๐โโ๏ธ Diving Policy: Medical conditions may restrict participation in diving excursions.
- ๐งณ Personal Possessions: Guests are responsible for their personal possessions during excursions.
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Independent Tours
- ๐ซ Not Recommended: Carnival advises against booking excursions not sold through them.
- โ No Control: Carnival has no control over independent tour operators.
- ๐ณ๏ธ No Responsibility: Carnival is not responsible for any losses, damage, or injuries on independent tours.
- ๐ Documentation: Guests must ensure they have the necessary travel documents for independent tours.
- ๐ฅ Safety: Independent tours may not meet the same safety standards as those sold through Carnival.
- ๐ต Payment: Independent tours may require different payment methods and policies.
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