How to Fix a Chromebook Keyboard Not Working

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Introduction

Restart Your Chromebook: Turn off your Chromebook completely and then turn it back on. This can resolve temporary software glitches.
Perform a Hard Reset: Turn off the Chromebook, press and hold the Refresh button, and press and release the Power button while holding the Refresh key. Release the Refresh button after the Chromebook restarts.
Use the On-Screen Keyboard: Enable the on-screen keyboard through the Accessibility settings to continue using your Chromebook while troubleshooting the physical keyboard.
Check for Hardware Issues: Use the Diagnostics tool in the Settings to test the keyboard. If the tool doesn't recognize key presses, the issue is likely hardware-related.
Sign in as a Guest: Use the keys while browsing as a guest. If the keys work, delete the problematic account and add it again.
Factory Reset: As a last resort, perform a factory reset to restore your Chromebook to its original settings. This will delete all files and settings, so back up important data first.
Contact Manufacturer: If none of the above steps work, contact your Chromebook manufacturer for further assistance or repair.

Step 1: Turn off your Chromebook completely by holding down the Power button until the screen turns off.
Step 2: Wait for at least one minute before turning it back on.
Step 3: Press the Power button again to restart the Chromebook.
Tip: This can resolve temporary software glitches that may be causing the keyboard to stop working.

Step 1: Turn off the Chromebook.
Step 2: Press and hold the Refresh button.
Step 3: Press and release the Power button while holding the Refresh key.
Step 4: Release the Refresh button after the Chromebook restarts.
Note: This may delete some files from your Downloads folder, so back up important data first.

Step 1: Launch the Settings app.
Step 2: Go into the Accessibility tab.
Step 3: Click on Keyboard and text input.
Step 4: Enable On-screen keyboard.
Step 5: A new icon will appear in the lower-right corner. Click on the keyboard icon to pull it out.

Step 1: Launch the Settings app.
Step 2: Click on About ChromeOS.
Step 3: Select Diagnostics.
Step 4: Click on the Keyboard tab.
Step 5: Select Test and press any key to see if the system recognizes the input.

Step 1: Turn on the Chromebook and go to the sign-in page.
Step 2: Select Browse as a Guest.
Step 3: Check if the keyboard works.
Step 4: If the keyboard works, delete the problematic user account and set it up again.
Note: Some school or work Chromebooks may not have the Guest option.

Step 1: Launch the Settings app.
Step 2: Expand the Advanced tab.
Step 3: Select Reset settings.
Step 4: Next to Powerwash, click on Reset.
Step 5: Follow the on-screen instructions to complete the process.
Warning: This will delete all files and settings, so back up important data first.

Step 1: If none of the troubleshooting steps work, contact your Chromebook manufacturer.
Step 2: Provide details about the issue and the steps you've already taken.
Step 3: Follow the manufacturer's instructions for repair or replacement.
Tip: You can find a list of manufacturers and their contact information on the Chromebook support page.