Team & Enterprise Plans

What is Team and Enterprise Plan?

Team and Enterprise are Genspark's two group subscription tiers — they let an entire organization use Genspark together under a single subscription, with centralized billing and admin controls. Both plans share the same dashboard, the same admin tools, and the same per-member experience; they differ mainly in scale, contract structure, support level, and customizable governance.

Both plans share the core promise: every member gets an independent Genspark workspace, the team is automatically opted out of model training, admins control billing / seats / connectors / SSO, and admins cannot view individual members' project content.

Team Plan benefits

Team is self-serve and built for groups of 2–150 people that want to start collaborating right away. Each seat includes:

• 12,000 credits per month — individually allocated, reset each billing cycle, do not roll over
• 60 GB AI Drive storage — per-seat, private to each member
• Full access to all Genspark agents — AI Chat, AI Slides, AI Docs, AI Sheets, AI Image, AI Video, AI Developer, Super Agent, and more
• All latest video generation models — Gemini Veo, Kling, Runway, Seedance, MiniMax Hailuo, PixVerse, Wan, Hunyuan, and more
• All latest audio generation models — Gemini, ElevenLabs, MiniMax, Mureka, Lyria2, and more
• Unlimited zero-credit usage of top-tier chat & image models in AI Chat Agent and AI Image Agent — access the latest SOTA text and image models at zero credit cost, valid until December 31, 2026. The lineup is continuously updated; see the live list on the pricing page
• Commercial use rights for all AI-generated content — valid through December 31, 2026
• Self-serve monthly billing via credit card (Stripe); cancel anytime

Pricing: $30 / seat / month.

Enterprise Plan benefits

Enterprise is contracted and built for organizations with 151+ users that need tailored terms, dedicated support, and advanced governance. Each seat includes:

• 25,000 credits per month — individually allocated; custom credit pools available per Order Form
• Custom AI Drive storage capacity — negotiated in your Order Form
• Full access to all Genspark agents and all video / audio / chat / image models — standard credit pricing applies (no zero-credit promo); typically offset by the higher per-seat allocation and Order Form–negotiated terms
• Commercial use rights confirmed in your Order Form
• Custom contract — Order Form + Master Subscription Agreement (typically 36-month initial term, 12-month auto-renewals)
• Dedicated support — Customer Success Manager, 4-hour critical-issue response, 24/7 coverage for critical issues, 99.9% uptime SLA with service credits (per Order Form)
• Advanced governance — agent-level permissions, AI model restrictions, organization-wide credit pool and usage caps, login and session logs, and a per-member breakdown of credit usage
• Compliance & security — custom DPA, configurable data residency (US / EU / APAC), dedicated VPC option, custom compliance addendums (ITAR/EAR, BAA, industry-specific), 24-hour security incident notification with dedicated security contact
• Wire transfer / ACH / invoice billing — Net 30; Purchase Orders accepted in lieu of an Order Form

Pricing: contact sales. Enterprise pricing is negotiated based on factors such as usage and any custom configuration (e.g., per-seat credit allocation), and is locked in when the Order Form is signed.

For full per-dimension detail, see Full feature comparison near the bottom.

Quick Start

Choose your plan: Team or Enterprise

• 2–150 people, want to start today, fine with monthly self-serve billing → Team Plan. Sign up at genspark.ai/team_pricing.
• 151+ people, OR you need a custom contract / DPA / data residency / dedicated support / advanced governance → Enterprise Plan. Contact [email protected] to start the conversation.

If you're between the two — for example, a 100-person team that needs custom DPA terms or wire transfer billing — Enterprise can still be the right fit. Talk to sales.

For a complete dimension-by-dimension comparison covering pricing, features, governance, compliance, data privacy, retention, security architecture, and support, see Full feature comparison near the bottom of this page.

Team Plan: Self-serve sign-up

1. Go to genspark.ai/team_pricing and sign in (or create an account if you don't have one)
2. Pick the number of seats you need (minimum 2, up to 150) — the displayed monthly cost updates automatically
3. Click Get Team Plan to continue to Stripe checkout
4. Enter your payment details and confirm
5. After checkout you'll be redirected to the Team Plan Management page (also reachable any time from the pricing page → Manage Team Subscription)

The user who completes checkout becomes the first Admin of the team.

Enterprise Plan: Sales-assisted onboarding

1. Email [email protected] with your organization name, expected seat count, and any specific requirements (compliance, data residency, support tier, etc.)
2. Genspark sales will follow up to discuss your requirements and prepare an Order Form with custom pricing and terms
3. Sign the Order Form (or submit a Purchase Order if accepted in lieu)
4. Genspark provisions your organization and grants the first Admin access to the management dashboard
5. Your Customer Success Manager schedules onboarding and reviews any deployment-specific configuration (SSO, residency, custom DPA, etc.)

Invite your team

After your team is provisioned, open the Members tab in the management dashboard and invite members by email or via the public invite link. See Invite members under Managing Your Team for the detailed flow.

Managing Your Team

This section is for organization admins. Regular members can skip ahead to Member Experience.

Dashboard overview

Both Team and Enterprise admins use the same management page. Reach it any time from the pricing page → Manage Team Subscription, or directly at /payment/team_admin.

Only members with the Admin role can open this page. Regular members do not see the dashboard.

The left sidebar (Organization Payment) gives admins access to:

• Billing — Subscription details, seats, credits, payment method, invoices
• Members — Invite or remove team members
• Connectors — Choose which third-party connectors are available to your team
• User analytics — Team-wide credit usage charts (Last 30 Days / All Time), per-member usage and CSV export under the Member Stats sub-tab; Enterprise admins also see Usage Logs and Login History sub-tabs
• Identity & provisioning — SAML SSO configuration
• API Keys — View and revoke API keys created by team members

Member roles

• Admin — Full access to the dashboard. A team can have multiple admins; promote any member to admin from the Members tab.
• Member — Uses Genspark normally with their own credits and storage. Cannot see the admin dashboard.

On Team Plan, every admin counts as a paid seat.

Members

Open the Members tab. It has two sub-tabs: Members and Invites. Per-member usage stats, CSV export, and credit-pack assignment live under User analytics → Member Stats — see Track usage and assign extra credits below.

Invite members

The invite flow is identical on both plans. From the management page, open the Members tab and click Invite Member:

• Enter one or more email addresses (one per line), or upload a CSV
• The team's Public invite link is also shown in the invite dialog — anyone with the link can join while seats are available
• Click Reset link to invalidate the current invite link if you want to stop new joiners using the old URL

When an invitee accepts, they consume one seat. Pending invites are visible under the Invites sub-tab. You cannot invite more members than you have available seats — to add seats, see Billing & seats below.

Remove a member

On the Members sub-tab, find the member's row and click the actions menu → Remove Member.

• The member loses access immediately
• Their seat becomes available so you can invite a replacement
• Unused credits are not transferred to other members or back to the admin — this is by design on both plans

Track usage and assign extra credits

In the sidebar, open User analytics → switch to the Member Stats sub-tab:

• Filter members by email
• See each member's current balance, credit-pack claims, and usage breakdown for the last 7 / 30 days or all time
• Export the full member-stats table as CSV

To give a specific member extra credits, click Assign credit pack on their row and select the number of packs to assign. This requires available packs in your team's pool — purchase more from Billing → Add Credits if needed.

Billing & seats

Open Billing in the sidebar to see your subscription details: plan, active seats, monthly cost (pre-tax), and next payment date.

Team Plan billing

• Payment — Credit card only, processed via Stripe. Bank transfer / ACH / invoice are not available on Team.
• Renewal — Monthly auto-renewal. Cancel anytime; coverage continues to the end of the paid period.
• Manage Seats — Click Manage Seats to add or remove seats. The dialog previews the cost impact before you confirm.
  • Increasing seats takes effect immediately. You're charged a prorated amount for the new seats from today through your next renewal date
  • Decreasing seats takes effect at the start of your next billing cycle. Until then, current seats remain active and billable
  • You cannot decrease below 2 seats
• Add Credits — Purchase Credits Packs when your team is running low (see Credits Packs)
• Manage Payment Method — Click to update or replace the card on file
• Invoices — All invoices are listed under Invoices in the Billing tab; click any invoice to download

Enterprise Plan billing

• Payment — Wire transfer, ACH, or invoice; Net 30 payment terms.
• Purchase orders — POs accepted in lieu of an Order Form, subject to standard terms.
• Initial term — Typically 36 months, with 12-month auto-renewals; specific terms are defined in your Order Form.
• Termination — 60 days written notice required.
• Billing dispute window — 60 days from the first statement.
• Seat changes — Adjusted via your Order Form (or amendment); your CSM coordinates seat additions, true-ups, and adjustments.
• Custom credits / pools — Enterprise can be configured with shared credit pools, dedicated credit packs, or custom allocations per your Order Form.
• Invoices and payment methods — Managed through the contracts your CSM sets up; the dashboard's standard "Manage Payment Method" flow may not apply for invoice-billed Enterprise accounts.

Credits Packs

On Team Plan, use Add Credits under Billing to purchase Credits Packs when team members are running through their per-seat allocation.

• 10,000 credits per pack
• Once a member claims a pack, those credits are added to their account; the pack's specific validity window is shown at purchase time
• Members claim packs in one of two ways:
  • Self-claim — when a member runs out of their monthly credits, a popup lets them claim an available pack with one click. Both the member and all admins are notified by email
  • Admin assignment — admins can pre-assign packs to specific members from User analytics → Member Stats (Assign credit pack)
• Unclaimed packs stay in the team's pool and can be claimed or assigned later

Enterprise customers can use the same packs flow, or negotiate alternative arrangements (shared credit pools, custom expiration windows, etc.) in their Order Form.

Centralized payment for the whole team

A team can be paid for from a single payment source — for example, an admin pays with a company card on Team, or accounts payable processes a wire on Enterprise. Members do not need their own payment methods to use the team subscription.

If a member previously had a personal Plus or Pro subscription, they should cancel that personal subscription before joining the team to avoid being billed twice for overlapping plans. (If both subscriptions stay active under the same email, you'll be charged for both, and you'll receive each plan's monthly credit allocation as a separate credit grant on the same account — there is no discount or merging of the two subscriptions, though the credits do pool into a single spendable balance.)

Connectors

In Connectors, admins control which third-party connectors (e.g., Google Drive, Notion, Slack) are available to organization members.

• Select the connectors you want enabled for the whole team and click Save Changes
• Settings apply org-wide on both plans — currently you cannot enable a connector for some members and disable it for others
• The dialog shows how many members will be affected by your change

SSO setup

In Identity & provisioning, configure SAML 2.0 single sign-on so members can log in through your company's identity provider. Both Team and Enterprise plans support:

• Microsoft Entra ID (Azure AD)
• Google Workspace
• Okta
• Generic SAML 2.0

Enterprise customers may request additional provider integrations or custom claim mappings via the Order Form.

Setup steps:

1. Choose your Provider Type
2. Enter your Email Domain (e.g., yourcompany.com)
3. Fill in the SAML connection details from your IdP:
   • SSO URL — the SAML 2.0 endpoint
   • Entity ID (Issuer) — the unique identifier for your IdP
   • X.509 Certificate — the public certificate from your IdP
   • Logout URL (required) — the SAML logout endpoint
4. Copy the ACS URL (Reply URL) shown on the page and configure it in your IdP as the Assertion Consumer Service URL
5. Toggle Enable SSO and click Save Configuration

Optional — require SSO for all members: Toggling Require SSO for all members blocks every other login method (password, Google, etc.) for users in your domain. Before enabling this, open an incognito window and complete a full SSO login through your IdP to confirm the configuration works. If SSO is misconfigured, enforcing it can lock out you and every member of the organization — there is no in-app fallback.

Enterprise-only admin features

When your organization is on Enterprise, the following capabilities are unlocked in the same dashboard:

• Usage Logs — Under User analytics → Usage Logs, export per-member credit usage as CSV with a selectable date range
• Login History — Under User analytics → Login History, review when and from where members signed in, for security audit and incident investigation
• Agent-level permissions — Admins can restrict members from using specific features

If your team needs any of these and you're currently on Team Plan, reach out to [email protected].

Member Experience

Once a member accepts an invite — same on both plans:

• They use Genspark just like any individual user — same agents, same UI
• They have independent access: they don't need any other member to be logged in, and their projects, files, and credits are tied to their own account
• They get their own dedicated credits (12,000/month on Team, 25,000/month on Enterprise) and storage allocation (60 GB on Team, custom on Enterprise)
• They cannot access the admin dashboard and cannot see other members' projects, files, or usage

When a member runs out of credits, if their team has unclaimed Credits Packs available, a popup will offer one-click claim. Otherwise the member can ask an admin to either purchase more packs or assign one directly to them.

Security & Privacy

Both plans include:

• No training on your data — Accounts are automatically opted out of model training. Per Genspark's Data Processing Agreement (DPA), your prompts and content are never used to train Genspark models, and our subprocessors (OpenAI, Anthropic, Google) are bound by no-training agreements with Zero Data Retention (ZDR) where applicable
• Encryption — Data is encrypted at rest (AES-256-GCM) and in transit (TLS 1.3 preferred, TLS 1.2+ supported)
• Compliance — SOC 2 Type II certified and ISO 27001:2022 certified. Trust Center: app.vanta.com/mainfunc.ai/trust
• Data ownership — Customer retains all rights to customer data; Genspark retains all rights to its service / software IP
• Admin visibility — Admins can see seat-level credit usage and account activity, but cannot view individual project history or content
• Account data deletion — Account data is deleted 30 days after termination (Enterprise: extendable by request)
• Backup retention — 90 days post-deletion

Enterprise additions

Enterprise customers can additionally negotiate:

• Custom DPA tailored to compliance requirements (vs. standard DPA available on request for Team)
• Configurable data residency — US, EU, or APAC (vs. US-only default for Team)
• Dedicated VPC option for network isolation (vs. shared infrastructure on Team)
• Custom compliance addendums — ITAR/EAR, BAA, and other industry-specific terms
• Customer-specific penetration test reports in addition to those available in the Trust Portal
• 24-hour security incident notification with a dedicated security contact (vs. standard notification on Team)
• Continuous vulnerability scanning with customer notification on findings
• Certified deletion upon request and legal hold capability for litigation support

If you need a SOC 2 Type II report or detailed audit reports, this is available to Enterprise customers under NDA — contact your CSM or [email protected].

Support & SLA

	Team Plan	Enterprise Plan
Channel	Email support	Dedicated Customer Success Manager + priority queue
Critical response	24 hours	4 hours
High response	48 hours	8 hours
Hours	Business hours (M–F)	24/7 for critical issues
SLA uptime	Not specified in Team MSA	99.9%
Service credits	Not available	Service credits issued for downtime
Onboarding	Self-service documentation	Dedicated implementation team
Quarterly Business Reviews	No	Yes

Cancellation & Refunds

Team Plan

• Cancel any time from Billing → Manage Payment Method (your billing portal)
• Your team retains access through the end of the current billing period; no further charges will be made after cancellation
• Once the period ends, all member seats revert to the Free plan and admin features are turned off
• Team Plan subscriptions are non-refundable for partially used billing periods — credits already issued for the cycle are not credited back

Enterprise Plan

• Termination requires 60 days written notice
• Subscriptions are non-refundable; coverage continues through the contracted end date
• Account data is deleted 30 days after termination (extendable by request)
• Legal hold is available if your organization needs to preserve data for litigation

If you have a billing question or need to dispute a charge, contact our support team via the Support link in your Genspark account, or — for Enterprise — reach out to your CSM directly.

Full feature comparison

This section is a comprehensive side-by-side reference for procurement, IT, and security reviewers. Earlier sections already cover the most common questions in detail; use this comparison when you need to walk through every dimension. Where a contractual number is shown, it reflects the standard Team Plan terms or the typical Enterprise starting position — Enterprise specifics may be adjusted in your Order Form. For binding language, refer to your executed agreement.

1. Pricing & Billing

Dimension	Team Plan	Enterprise Plan
Cost per seat	$30 / month	Contact sales (priced by usage and custom terms)
Monthly credits per seat	12,000	25,000
Minimum seats	2	151
Maximum seats	150	Unlimited
Contract structure	Month-to-month subscription	Custom contract — Order Form + Master Subscription Agreement
Initial term	Rolling monthly	Typically 36 months (per Order Form)
Renewal	Automatic monthly	Auto-renews per Order Form (typically 12 months)
Termination notice	Cancel anytime via the billing portal	60 days written notice required
Signed paperwork required	No (web purchase)	Yes — Order Form, or Purchase Order accepted in lieu
Payment method	Credit card via Stripe	Wire transfer, ACH, or invoice
Payment timing	Charged upfront, before service starts	Net 30 — invoice issued, due within 30 days
Refund policy	Non-refundable	Non-refundable
Billing dispute window	Not specified	60 days from first statement (per Order Form)
Purchase order (PO) acceptance	Not applicable	Accepted in lieu of Order Form
How to sign up	Self-serve at genspark.ai/team_pricing	Contact [email protected]

2. Features & Usage

Dimension	Team Plan	Enterprise Plan
Zero-credit chat models (top-tier)	Unlimited until Dec 31, 2026 (latest SOTA lineup on the pricing page)	Included; standard credit pricing applies
Zero-credit image models (top-tier)	Unlimited until Dec 31, 2026 (latest SOTA lineup on the pricing page)	Included; standard credit pricing applies
Video generation models	All current models	All current models
Audio generation models	All current models	All current models
Storage per seat	60 GB AI Drive (fixed)	Custom capacity (per Order Form)
Commercial use rights for AI content	Granted, valid through Dec 31, 2026	Granted; confirmed in Order Form
Credit rollover	Credits do not roll over month to month	Credits do not roll over month to month
Admin visibility into seats	Per-seat credit usage and account balance	Same, plus exportable credit usage logs and login history
Admin access to member content	None — admins cannot view individual project history or content	None — same posture
Additional / multiple subscriptions	Allowed (you can purchase additional team subscriptions or seat blocks)	Allowed via separate Order Forms

3. Admin Controls & Governance

Dimension	Team Plan	Enterprise Plan
Admin scope	Centralized admin: billing, seats, member roles, usage analytics, connectors	Same baseline; plus custom governance per Order Form
SSO / SAML providers	Microsoft Entra ID (Azure AD), Google Workspace, Okta, Generic SAML 2.0	Same; additional provider integrations available on request
Multi-factor authentication (MFA)	Enforced via your IdP	Enforced via your IdP
Role-based access control	Standard Admin / Member roles	Agent-level permissions
Connector management	Org-wide enable / disable	Org-wide enable / disable
Invoicing	Stripe-issued invoices, downloadable from dashboard	Standard accounts payable invoicing (Net 30)
Agent governance	None	Enable / disable agents organization-wide
Storage quotas	Fixed 60 GB per seat	Custom (per Order Form)

4. Compliance & Certifications

Dimension	Team Plan	Enterprise Plan
SOC 2 Type II	Certified	Certified
ISO 27001:2022	Certified	Certified
GDPR compliance	Program in progress	Program in progress
Trust Portal access	Available — app.vanta.com/mainfunc.ai/trust	Available, plus detailed audit reports under NDA
Penetration test reports	Available via Trust Portal	Trust Portal reports + customer-specific reports on request
Custom compliance addendums	Not available	Available (e.g., ITAR/EAR, BAA, industry-specific)
Customer audit rights	Annually, with 30 days notice; cost capped at 5% of fees (per agreement)	Annually, with 30 days notice; cost capped at 5% of fees (per Order Form)

5. Data Governance & Privacy

Dimension	Team Plan	Enterprise Plan
Use of customer data for AI training	Never used to train AI models	Never used to train AI models
Subprocessor training guarantees	OpenAI, Anthropic, Google bound by no-training agreements via DPA	Same
Platform service improvement	Disabled by default; opt-out available	Disabled by default; opt-out available
Aggregated usage analytics	Only if you explicitly enable; anonymized patterns only	Only if you explicitly enable; anonymized patterns only
Raw content access for analytics	Never accessed or analyzed	Never accessed or analyzed
What Genspark collects	Metadata only — token counts, request counts, performance metrics, auth events	Metadata only — same scope
Customer data ownership	Customer retains all rights to customer data	Customer retains all rights to customer data
Genspark IP rights	Genspark retains all service / software IP	Genspark retains all service / software IP
Data Processing Agreement (DPA)	Standard DPA available on request	Custom DPA tailored to compliance needs
Submission of personal data	Requires DPA before submission	Requires DPA before submission

6. Data Retention & Deletion

Dimension	Team Plan	Enterprise Plan
Account data after termination	Deleted 30 days after termination	Deleted 30 days after termination (extension available on request)
On-demand data deletion	Available	Available, with certified deletion on request
Backup retention after deletion	90 days	90 days
Legal hold capability	Not available	Available, for litigation support

7. Security Architecture

Dimension	Team Plan	Enterprise Plan
Encryption at rest	AES-256-GCM	AES-256-GCM
Encryption in transit	TLS 1.3 preferred, TLS 1.2+ supported	TLS 1.3 preferred, TLS 1.2+ supported
Network isolation	Shared infrastructure	Dedicated VPC option (on request, per Order Form)
Data residency	US (US-West) by default	Configurable: US, EU, or APAC
Security incident response	Standard customer notification	24-hour notification (per Order Form) + dedicated security contact
Vulnerability management	Continuous scanning	Continuous scanning + customer notification of findings

8. Support & SLA

Dimension	Team Plan	Enterprise Plan
Support channel	Email	Dedicated Customer Success Manager + priority queue
Critical-issue response time	24 hours	4 hours (per Order Form)
High-priority response time	48 hours	8 hours (per Order Form)
Support hours	Business hours (Mon–Fri)	24/7 for critical issues
Uptime SLA	Not specified in Team MSA	99.9% (per Order Form)
Service credits for downtime	Not available	Available per Order Form
Dedicated account manager	No	Yes
Quarterly business reviews	No	Yes
Onboarding	Self-service documentation	Dedicated implementation team
Vendor onboarding paperwork	Not provided	Provided on request

FAQ

Q: How do I choose between Team and Enterprise?

If your team is 2–150 people and you're comfortable with monthly self-serve credit-card billing, Team is the right starting point. If you have 151+ users, need a custom contract, invoice-based billing, dedicated support, custom data residency / DPA, or advanced governance (agent-level permissions, billing-only roles), choose Enterprise. For Enterprise, contact [email protected].

Q: Do team members need to be online at the same time to use Genspark?

No. Each team member has a fully independent Genspark account. They can sign in, run agents, save projects, and use their own credits and storage without depending on any other member being online. See Member Experience for details.

Q: Are credits shared across the team?

By default, no — each seat receives its own monthly credit allocation (12,000 on Team, 25,000 on Enterprise) for that individual member. Credits cannot be transferred between members. To give a specific member extra credits, see Power user credits below. (Enterprise customers can negotiate alternative arrangements like shared credit pools in their Order Form.)

Q: One of our power users may exceed their monthly credits — can teammates' surplus be reassigned?

By default, no — surplus credits do not flow between members. The supported workaround is Credits Packs: an admin can purchase packs from Billing → Add Credits and either let members self-claim them when they run out, or pre-assign packs to specific power users from User analytics → Member Stats by clicking Assign credit pack. Enterprise customers can also negotiate a shared credit pool in their Order Form.

Q: What happens to a member's unused credits when they're removed?

Unused credits are not transferred to the admin or to other members on either plan. To avoid losing the seat cost, you can invite a new member onto the same seat — they will receive a fresh monthly allocation on their account.

Q: Can I add members in the middle of a billing cycle?

Yes on both plans. On Team, when you increase your seat count, the additional seats take effect immediately and you're charged a prorated amount based on the time remaining in your current billing cycle. Each new member receives their full monthly credit allocation right away. On Enterprise, mid-term seat changes are coordinated through your CSM and reflected in the next invoice or as a true-up per your Order Form.

Q: Is the 60 GB AI Drive storage shared across the team or allocated per seat?

On Team Plan, each member has a dedicated 60 GB of AI Drive storage — it is not pooled or shared with other members. On Enterprise, storage capacity is custom and configured in your Order Form. Admins cannot view or access another member's AI Drive contents.

Q: Are there any fair-use policies on the unlimited zero-credit chat and image models?

Yes. The "unlimited" promotion on top-tier chat and image models on Team Plan means there are no monthly quotas or credit caps for normal use. To keep the service fast and fair for everyone, we apply guardrails against:

• Automatically or programmatically extracting data in bulk
• Sharing your account credentials or making your account available to others
• Reselling access or using Genspark to power third-party services

We also apply session-based rate limits within a defined time window. Most users won't hit them in normal use; once the window resets, full usage resumes.

Q: Can I have more than one admin?

Yes. Both plans support multiple admins. Promote any member to admin from the Members tab.

Q: Can a billing admin role exist without consuming a seat?

Not on Team — every admin counts as a paid seat. Enterprise supports billing-only roles configured per your Order Form.

Q: How do team members log in — with passwords or SSO?

Both methods are supported, and they can be used together or exclusively per your IdP configuration:

• SSO — If your organization configures SAML SSO under SSO setup, members in your domain authenticate through your IdP (Microsoft Entra ID, Google Workspace, Okta, or Generic SAML 2.0). You can optionally require SSO for all members, which blocks every other login method
• Email + password / Google sign-in — Without SSO, each member manages their own login credentials on their personal Genspark account. Genspark does not provision or store passwords centrally on behalf of the admin

Q: Can a member also keep a personal Plus or Pro subscription?

We recommend canceling any personal Plus or Pro subscription before joining the team. If the same email keeps both subscriptions active, you'll be billed for both, and each plan's monthly credit allocation will be issued as a separate credit grant on the same account — the two subscriptions don't merge or discount each other, but the credits do pool into a single spendable balance on the account.

Q: What can admins see about individual members?

Admins can see, on a per-member basis:

• Current credit balance and credit-pack claims
• Credit usage breakdown for the last 7 / 30 days or all time, exportable as CSV
• Account activity such as a seat being added or removed
• (Enterprise only) Login history and exportable credit usage logs

Admins cannot see member project history, files, AI Drive contents, prompts, or any AI-generated outputs. Members' work is private to them.

Q: Can I disable a connector for some members but not others?

Not at this time. Connector settings apply to the whole organization on both plans — if an admin disables a connector, it will not be accessible for any member.

Q: What payment methods are accepted?

• Team Plan — Credit card only, processed via Stripe.
• Enterprise Plan — Wire transfer, ACH, or invoice; Net 30 terms. Purchase orders are accepted in lieu of an Order Form.

Q: Can I be billed in a currency other than USD?

No — both Team and Enterprise are billed in USD by default. The displayed price reflects the base subscription rate; your final charge may include local sales tax (VAT/GST) collected by tax authorities and currency conversion or foreign-transaction fees applied by your bank — these are not charged by Genspark. If your organization has a specific currency requirement, contact [email protected] to discuss.

Q: Can we reference a Purchase Order (PO) number on our invoices?

PO numbers are accepted on Enterprise invoices and can be used in lieu of an Order Form, subject to standard terms. PO referencing is not supported on Team Plan, which is paid by credit card via Stripe.

Q: Can a single payment source cover the entire team (e.g., one company card for 30–50 people)?

Yes — that is the default model. The Admin's payment method on file (credit card on Team, wire / ACH / invoice on Enterprise) covers all seats in the team subscription. Members do not need their own payment method to use the team.

Q: Can Genspark provide written confirmation of plan terms for our procurement / IT team?

Yes. For procurement-ready documentation — including independent member access, credit allocation, storage terms, and security posture — contact [email protected]. They can also coordinate any custom paperwork needed for vendor onboarding.

Q: Are my prompts and content used to train AI models?

No. Both Team and Enterprise accounts are automatically opted out of model training. Per Genspark's Data Processing Agreement (DPA), your prompts and content are never used to train Genspark models. Our subprocessors (OpenAI, Anthropic, Google) are bound by no-training agreements, with Zero Data Retention (ZDR) in place where applicable.

Q: Is a custom Data Processing Agreement (DPA) available?

• Team Plan — A standard DPA is available on request
• Enterprise Plan — A custom DPA tailored to your compliance requirements is available, and can include industry-specific addendums (e.g., ITAR/EAR, BAA)

For DPA requests, contact [email protected].

Q: How do I get a SOC 2 Type II report?

A SOC 2 Type II report is available to Enterprise customers under NDA. Contact your CSM or [email protected].

Q: Can data be hosted outside the US?

Team Plan data is hosted in the US (US-West) by default. Enterprise offers configurable data residency in the US, EU, or APAC, defined in your Order Form.

Q: Are AI-generated outputs allowed for commercial use?

Yes. All Team and Enterprise members are granted commercial use rights for AI-generated content — including images, edited images, videos, audio, and other outputs — for client work, deliverables, websites, and advertising creatives. Refer to genspark.ai/terms for the official policy.

Q: Does commercial use cover image editing, background removal, and transparent PNG export?

Yes. The commercial-use rights granted to Team and Enterprise members cover all AI-generated content and edits derived from it — including image editing, background removal, transparent PNG export, video edits, and audio outputs. Refer to genspark.ai/terms for the full policy.

Q: Are there limits on how I can use the AI-generated content commercially?

There are no specific limitations on duration, media type, use case, or distribution beyond Genspark's standard terms of service. Outputs can be used for client work, deliverables, websites, advertising creatives, social media, and other commercial channels.

Q: I can't access the admin dashboard — what's wrong?

The management page is only available to members with the Admin role. If you believe you should have admin access, ask an existing admin on your team to promote your account. If your team has no remaining admins, contact our support team for assistance — for Enterprise, reach out to your CSM directly.